Business Communication Essay

Introduction This report is based on how nonverbal chat such(prenominal) as body address can be engagementd within the hospitality purlieu when style give-up the ghosts a barrier in the form of contact between the service provider and the customers. This highlights how a module, who works within the hospitality industry who are usually seen on a daily bases transaction with certain number of guests who is un fitting to speak the topical anaesthetic phraseology.These facultys must not only be commensurate to notice the contrasting body language that the guests are sending only when to visit what each opposite body language means in order to provide the guests with the best service possible. This could involve the staple fibre forms of interaction such as center of attention contact, hand gestures and the physical space between the service staff and the guests (Sana Rynolds & Deborah Valentine 2004, p. 77 90).With studies have stating that a majority of communication done is non-verbal and the rest is verbal (Linda Lee-Davis 2007 p. 127), this could heavily change the communication between the first contact between the guest and staff if the staff is unable to use body language to try and understand what was it meant for.As a tourist travelling to a naked as a jaybird destination With more and more tourist having the motivation of traveling to a different country for improvident break or long overdue holiday, the situation that they cogency face there is they might not be able to speak the local language and finding a local person that might speak the same language as them might be hard provide that these guests are in a group which have a tour leader together with them. (J Christopher Holloway 2009 p. 62 66)Free nonparasitic travellers (F.I.T) who on the other hand usually travel alone or without guides, usually have to bank on hand signs and body language in order to get the message across to the local service providers staff for examp les at the hotel and restaurants and hoping that they would be able to understand what the traveller is manifestation or tying to say.Should a guest or traveller who sack out the certain information close body language and is being served by a front line staff, the guest would be able to tell if the staff is providing the guest with the quality of service and value that is expected of the organisation or the staff does not care about the service that he or she is providing.As a staff of a hospitality service provider For staffs who are working in the hospitality industry especially as a front line staff in prats such as boutique shops, hotels or restaurants which interacting with guests would be a daily part of the job. These staff would need to have a better understanding of the different types of body languages and what each of these different body languages represent so that the staff would be able to know how the guest or customer is feeling or reacting if the opposite party does not speak the language the staff speaks.As a front line staff in such an industry, being develop to recognise certain body languages that the guests are displaying like nervousness or doubt can military service those guests in their problems and make their experience an enjoyable one.While dealing with guests, different forms of body languages like eye contact lets the guests know that the staff is trying to wait on him or her in their problems and not just for the pastime that it is part of their job this reassures the guest that the staff is trying his or her best to solve their problems, the facial mirror image can as well as be use to show the guest that the staff might not understand like nodding of the head for a yes or a no or a guileless smile to indicate a simple kind of friendliness toward the guests and the staff is there to help.The staff should as well as know some information about different cultures so as to avoid offending the guest that they are servin g or help as to some cultures it might seem appropriate provided to another it might be beatn as an offence towards them. (Linda LeeDavis 2007 p. 127)Examples of how body language can be used in such an environment As one example, a tourist visits a place of attraction and is lost among the attraction at the same time, tourist does not speak the local language in such cases, the tourist would display signs of nervousness and doubt as the tourist is unsure who to demand for help. As the tourist is displaying such signs it becomes a giveaway that the tourist is in need of help, this signs can become visible to a staff working at the attraction and the staff could offer assistance to the tourist.another(prenominal) example is about front line staffs that work in hotel. They are mainly working in the front of the house, this staffs are expected to portray certain body language clusters like openness, enthusiasm and confidence as these staff will look more approachable for the guest to ask for help, as such presentation would help break down the fear of the guest from approaching the staff to ask for help even if the guest does not speak the language. Such portray of despotic body language at the front of the house would also projects a positive image to the guest arriving about the hotel.Conclusion luggage compartment language is an important tool that can be used in the hospitality industry as working in this industry, a staff would not only just be meeting guests besides at the same time providing a service them. With body language, it can help the staff to take notice of guests that are in need of assistance.Body language can also be used as an expression between two parties that do not speak the same language but with body language, the two parties could understand what each other are saying. Body language can also be used providing the first impression in places like restaurants and hotels as it give a positive image of both the hotel and brand.With th e two examples that is show above, its gives a clearer ideas on the different ways how body language can be used to either help a guest/ tourist and to project a positive image.